Thank you for visiting BWP Studios Online Shopping Site! Below are some site navigation and tips to assist with placing your order successfully.
Use the landing page request form to submit your FULL NAME, the PERFORMERS NAME for solos OR SCHOOL NAME AND AGE LEVEL for troupes as well as your EMAIL address. A custom link will be set up and sent through as soon as possible.
NOTE: This is not an automatic system that sends a link after you submit your request. An email will be sent within the week when your gallery is loaded and ready for viewing, this is often outside of event hours. If you do not hear from us after 7 days of sending your request, please send a friendly reminder!
Once your event gallery link arrives, follow this through to the album grid. If you have requested troupes and solos, the album grid shows each troupe dance in a separate gallery thumbnail however all solo routines are available under that performers name so you will only see a single thumbnail for each performer.
VIEWING and ORDERING IMAGES
1. Click on an image thumbnail to enter that gallery, not the text.
2. When you click on an image in the grid you will proceed to the large thumbnail and film strip bar. You can use the film strip bar to scroll through other images in that gallery or close the film strip window to return to the previous grid. The grid will show all galleries connected to your album to jump between troupes faster.
3. The large thumbnail above the film strip bar can be enlarged by using the zoom in your browser. Control + for Windows or Command + for MAC. We do not load high resolution images to our site for security purposes. If you have a query about the facial expression of a performer in a group image please contact us with the photo number and position of the performer in that image so this can be checked via our office when possible.
4. Once you are ready to purchase click on the shopping trolley icon. A pop up window will appear on the left showing size options which must be selected for each image. We have 4 size options for single image purchases and 2 size options for single routine pack purchases.
5. To order all the photos in 1 routine, add 1 image from that routine to your cart and select the routine pack option of your choice. We do not offer pricing for everything in a soloists gallery as each performer has a varying amount of routines.
6. Make sure to click add to cart once selections are made, you will see the number of items change in the box when updated. You can check the details of your cart at any time using the view cart button or check out menu.
ORDERING VIDEOS
1. Videos cannot be previewed on the site
2. To order a video find the image that has a text description of the routine you want. This may be at the back of the gallery.
3. Click on the shopping cart for the routine video you want and the pop up window will appear on the left. We have 2 options for video file size: 720p High Res lower data transfer (avg.150-250MB) and 1080p High Res high data (avg.300-400MB)
4. Video orders require a delivery fee to cover costs involved with secure large file transfer services.
CHECK YOUR CART and PAYMENT
1. Size selection must be applied to every item in the cart. Items showing $0 next to them will be excluded from your delivery.
2. All images and videos are custom edited so if you have any cropping, lighten or darken, audio, video camera mix requests please write them into the additional instructions box in the cart area.
3. You must supply your Full Name and Email address for digital delivery. We do NOT need postal information if your device uses auto fill you can remove these details from the fields.
4. Please take note of the order total amount including delivery fee as you will need this to use the online payment. Once you submit your order this completes the process on our site and the cart will be cleared. A page will appear which provides you with a link to connect with NAB facility to pay with card online or you can use the account details to transfer.
5. We use a separate NAB facility so your card details are processed in the most secure environment – we do not store or have access to credit card information. Click the link to pay online and a box will appear that you type the total amount into which will connect you to the NAB. If you want a banking receipt please type your email into the NAB system.
6. If you are paying in a different name to what is on your order please let us know in writing to avoid delays.
DELIVERY:
1. All products are DIGITAL however we offer full production services not transfer from camera files. Our site will NOT provide instant download after payment.
2. Orders go into a queue for office processing and checks including security, item size, payment and editing before we process a secure IP delivery.
3. Please allow approx. 4 weeks for delivery from the date you order. The date your performances were on does not determine delivery.